n December 13th, 2022, Decree No. 84 was published in the Official Gazette approving the Regulations governing mediation, conciliation, and arbitration in consumer matters, which will enter into force six months after publication, that is, on June 23rd, 2023.
The issuance of this regulation is framed in the recent entry into force of the Pro-Consumer Law that seeks to encourage consumer protection.
The regulation will be applicable to resolve any individual conflict between a consumer and a supplier, in whose facts Law No. 19,496 is applicable and if the supplier has mechanisms such as mediation, conciliation and/or arbitration for the resolution of disputes.
Below we highlight the most relevant aspects of the regulation:…
