Ulloa & Associates is a law firm that has professionals at the forefront of current challenges, responsible, committed and competent in the areas of Law and in the services provided, with comprehensive solutions to clients for the protection of economic and social interests.
The legal director, Marielena Ulloa, explains that the firm, located in Honduras, develops a Total Quality program, defining objectives and goals, meeting stipulated deadlines, improving diligence in the performance of work, increasing the competence of employees, and the effectiveness and productivity of each advisor.
This relationship also includes the commitment of senior management through the allocation of resources, the definition of quality policies and the effective communication of the importance of quality throughout the organization, as well as the continuous training of employees, both in quality issues and in the area of activity.
Marielena points out that the firm is committed to excellence and professional ethics and values the importance of diversity and gender equality for various reasons, such as diversity of perspectives, reflection of society, and attracting and retaining talent. «
Promoting diversity and gender equality can help the firm attract and retain talented and diverse professionals who are looking for an inclusive work environment, where their contributions are valued and respected, regardless of their gender or background,” she explains.
In terms of employee participation in this culture, the firm implements competitive benefits and compensation, which recognize and reward employee performance and dedication. This includes fair wages, performance bonuses, among others. In addition, there is professional development and training.
Internal environmental policies are also adopted, as they reduce the use of natural resources, minimize waste, and adopt sustainable practices throughout the company’s operations. Another initiative is the reduction, reuse and recycling of waste, promoting the correct separation of materials.
When commenting on Social Responsibility, the legal director mentions actions related to ethics and transparency in management, employee well-being, diversity and inclusion, professional development and community involvement. On the other hand, the external ones are: pro bono legal services, legal education for the community and support for organizations. Technology helps in the pursuit of continuous improvement, providing resources for case and document management, process automation, legal data analysis, communication, and collaboration. “By leveraging the technological tools available, the firm can improve the efficiency, accuracy, and quality of its legal services,” he notes.
The director also highlights that communication with stakeholders is essential to build strong relationships and maintain transparency in all interactions, and this involves customers, collaborators, suppliers, partners and the community.
Regarding customer participation in continuous improvement processes, Marielena emphasizes feedback, focus groups and consultations, review of processes and policies, and integration into events and activities. “By involving clients in continuous improvement processes, Ulloa & Associates can ensure that its legal services remain relevant and effective,” he says.
Con ello, la firma mantiene la visión de mantener el liderazgo en la prestación de servicios legales a nivel nacional e internacional, desarrollando una cultura de innovación en sus actividades, dentro del ámbito de la prestación de servicios legales integrales en respuesta a las necesidades y requerimientos del cliente.
Read in Spanish – https://ulloayasociados.com/blog-post/revista-laqi-ulloa-asociados/
